Globalization and Total Quality Management †Myassignmenthelp.Com

Question: Discuss About the Globalization and Total Quality Management? Answer: Introduction With globalization, organizations have expanded in different parts of the world. The large companies in the world like Google, Coca-Cola, Microsoft, Amazon have their presence in almost every country. With globalization, the consumers can get the products and services from domestic and international organizations. One of the main objectives for organizations is to ensure that the quality of products and services is not compromised amidst globalization. Birrell Healy (2016) argued that Globalization is important for every country because every country individually cannot produce everything by itself. and for that, they have to depend on other countries as well. Australia is seen as a wealthy country that furthermore gets its pay through dealing with a record, media interchanges and amassing. From the beginning of the country has set a more prominent measure of an emphasis on charges as opposed to gathering things, which has extended Australia's terms of trade on the world stage by vi rtue of rising product costs (Talib, 2013). Australia has more imports goods items than export goods item and Australia imports the goods items from the other Asia-pacific countries which are almost over two hundred fifty-one billion US dollars. The objective of this paper is to discuss the influence of globalization on the function of quality management in workplaces. The paper would also discuss the role of key stakeholders like customers, employers, managers, and business partners, etc. Globalization is not a procedure of the goods, administration. It is vital advances which will be imparted at around organizations around the world. It will be those business trade setting off looking into between the nearby organization and for other nationality organization (Hampson, 2014). Here separated starting with the organization social factors need aid also perceiving changed in the entire development of the globalization (Talib, 2013). The expansion of organizations in global world has increased quality considerations for organizations. There is an interesting debate around the quality considerations and responsibility of organizations in global world and international market. The changing nature of Quality Management in the current workplace can be discussed as: Changing nature of quality management in the current workplace Without the forces of globalization, organizations were expected to manage the internal quality only. That was the time when organizations have limited control and considerations for suppliers. The organizations used to have basic quality management tools in place. They key quality management tools used by organizations were check sheet, control charts, pareto chart etc. With the expansion of organizations in different parts, there has been a push towards total quality management. Today, the large organizations like Dell, Toyota, etc. use Total Quality Management tools like six-sigma, Kanban etc. to measure and monitor the quality within the organizations (ONeill Sohal, 2016). In fact, it would be correct to say that the focus of the organizations is to establish quality as a culture within the organization. Another trend in the current workplace or the changing nature of quality management is the use of Information Technology. Gone are the days when businesses survive without havin g their dedicated IT policy. Today, when the inflow of data has increased so much, it is not possible to store and manage the huge data without using IT. Also, in these times of cost cutting where pressures are everywhere to improve productivity, IT helps in streamlining the business processes and helps the firm to cut down on costs (Gimenez-Espin Jimnez-Jimnez, 2013). The fundamental focus on quality management matches with the objective of improved productivity and cost cutting. The use of Information Technology as a part of quality management initiatives enables organizations to achieve this objective. The evolved tools of quality management like agile management approach is also used most often by service based organizations. The benefit of using agile approach over traditional development approaches is organizations will be able to see the return on investment faster. Infrastructure requirement also need to be taken care. The changing and evolving nature of total quality management coupled with Information Technology has also seen the penetration and increased use of QR codes. QR codes are everywhere. If we are reading the magazine, eating something, travelling anywhere, the possibility of spotting a QR code will be everywhere. No matter what item you buy, you will see the QR codes on the packaging. QR codes are simple 2 dimensional codes, which can easily disseminate the information and are platform independent and also cheaper. Another major trend is the use of integrate Information Technology systems like ERP systems (Delic Radlovacki, 2014). The only word of caution with ERP systems is that the implementation should be effective. ERP projects are quite complex and expensive as multiple parties and stakeholders are involved. There have been numerous cases documented that shows how disastrous the implementation project became for the organization. It is very important to analyze the role of key stakeholders with respect to total quality management in global perspective. The role of key stakeholders can be discussed as: Role of key stakeholders One of the benefits of globalization is that, with globalization, the developing countries like India and China have got a strong push to increase their GDP (Khanam Siddiqui, 2016). With globalization, the quality of life in both developed and developing countries has improved. The role of key stakeholders on coping with the changing nature of quality management in workplace can be discussed as: Role of Customers It can be said that customers are one of the most important stakeholders for quality management initiatives. It is important that customers must realize the changing nature of quality management and the evolution of total quality management principles (Talib, 2013). Role of Employees It is expected that employees would contribute fully towards quality management initiatives. It is expected that employees would focus on innovation to develop a quality management culture. Dell is no exception, as is any large organization in the elaboration stage. The management of Dell agrees that by allowing employees to think and act outside the bureaucratic boundaries, that Dell will potentially see more creativity and innovation from their employees in quality management area (Gimenez-Espin Jimnez-Jimnez, 2013). Total Quality Management is a system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company's operations. Role of Governments It is expected that government would provide a platform where organizations can link quality management initiatives with sustainable development. The government should create the group of individuals that would help the government to increase the reach of these programs across the country (Khanam Siddiqui, 2016). Role of managers and leaders The managers and leaders are the one who would be eventually responsible to establish the culture of total quality management. Role of business partners The key business parts would include suppliers, manufacturers and partner firms. It is important that organizations should communicate the quality management principles and objectives to partner organizations also. For example, Toyota is a big name when it comes to practicing total quality management principles. It is expected that Toyota would communicate its culture and focus on quality to all the partners like its suppliers with whom it works with (Delic Radlovacki, 2014). Organizational culture It would be correct to say that organizational culture is the key for quality management initiatives. The steps or the initiatives of quality management would be implemented effectively only when organizations have a strong culture in place. It is expected that organizational culture would be more integrated and open so that all the stakeholders can work together to achieve the goals of quality management (ONeill Sohal, 2016). Conclusion The above paper discusses that; today, the focus of the organizations is more on Total Quality Management tools like six-sigma, Kanban, etc. There has also been an increase in the use of Information Technology to manage the quality within the workplace. It is expected that quality management objectives would be achieved with an integrated approach among all the stakeholders like employees, suppliers, government and customers. References Birrell, B. and Healy, E., 2016. Globalization, Immigration Policy, and Youth Employment in Australia. InCreating Social Cohesion in an Interdependent World(pp. 263-280). Palgrave Macmillan US. Delic, M., Radlovacki, V., Kamberovic, B., Maksimovic, R. and Pecujlija, M., 2014. Examining relationships between quality management and organisational performance in transitional economies.Total Quality Management Business Excellence,25(3-4), pp.367-382. Gimenez-Espin, J.A., Jimnez-Jimnez, D. and Martnez-Costa, M., 2013. Organizational culture for total quality management.Total Quality Management Business Excellence,24(5-6), pp.678-692. Hampson, I., 2014. Between control and consensus: globalization and Australia's enigmatic corporatism.The Global Economy, National States and the Regulation of Labour, p.138. Khanam, S., Siddiqui, J. and Talib, F., 2016. Role of information technology in total quality management: a literature review. ONeill, P., Sohal, A. and Teng, C.W., 2016. Quality management approaches and their impact on firms? financial performanceAn Australian study.International Journal of Production Economics,171, pp.381-393. Talib, F., 2013. 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